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"Patient Handling"

About: Ealing Hospital / Accident and emergency

On the 27th August, my son was admitted to the hospital for emergency treatment. My son, who is a minor, was left all alone and the hospital staff, did not attempt to contact me. My sons belongings were lost and when he enquired about the items, he was kicked out of the hospital by security.

This is disgusting treatment of a minor and a total disregard for human life. I really do not believe that animals would be treated how you treated my son.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 8 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 04/09/2017 at 16:29
Published on Care Opinion at 16:32


Thank you for sharing this unfortunate episode. I understand that we are investigating this matter through the complaints process.

Please do not hesitate to contact the patient relations team on 0208 869 2026 or LNWH-tr.PatientRelations@nhs.net if you wish to discuss this further.

Best wishes

Sue

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