"2 week cancer service"

I feel this service is shambolic and disorganised. Communication is zero, telephone lines are answered only between 10-12 and 2-4pm. My relative referred 3 weeks ago with breast cancer, had xray and biopsy 2 weeks later which confirmed advanced cancer. We don't have follow up appointment, and Since then there is not a single person in the trust who could provide us with information or update. This week called over 50 times with no response, staff don't answer the phone. only PALS were able to contact a 'specialist cancer nurse' who was supposed to call me with an update, but they never called. On the 2nd day of trying to speak to anyone - again through PALS, same old story lots of promises to call back without any response from any one.