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About: The Eastman Dental Hospital

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I am unable to comment on the clinical standards due to the appalling service I received dealing with my referral to the Endodontic department. I was referred by my dentist on 4th May and as yet (10th August) have heard nothing from them. Both I and my dentist have repeatedly tried to establish the status of my referral and been fobbed off with statements that they have been overloaded with referrals and that if I have not heard anything they must have refused to treat me. They have not even bothered to check for my individual records to confirm if this is the case or even confirm they did receive the referral (it may have gone astray). It is bad enough to have been refused treatment if this is the case but it is trully appalling that they have not had the manners, courtesy, or consideration to let me know directly or even to inform my dentist so she can try to refer me elsewhere. A really appalling standard of communication and total lack of patient care.

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Responses

Response from The Eastman Dental Hospital 13 years ago
The Eastman Dental Hospital

Submitted on 26/08/2010 at 17:49
Published on nhs.uk on 27/08/2010 at 04:00

Mr Reader, we are extreemly sorry that you are dissatisfied with the service you have received by the Eastman Dental Hospital team. We would like to explain The Eastman is a specialist provider and a number of referrals are not suitable to be seen and treated at the hospital. So, as directed by the Primary Care Trust, we return patient letters back to the General Dental Practitioner (GDP) for those who do not meet the stringent criteria and we try to do this in a timely fashion.

It is normal procedure to write to the referring GDP rather than to the patient as they are not a patient at the hospital.

Your concerns have been looked into by the Divisional Manager and if you would like to contact our Patient Advice and Liaison Service (PALS) the details are as follows:

Opening hours: Monday - Friday 9am - 4pm (except public holidays)

Telephone number: 020 7380 9975

Email address: pals@uclh.nhs.uk

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