"The waiting times were displayed in A..."
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
Posted via nhs.uk
What I liked
The waiting times were displayed in A and E
The area and refreshments were available
What could be improved
Update on waiting times - the board was not updated during my 5 hours wait
Put the patient first - I don't want to hear that the triage nurse has not had a drink since they came on duty!
Did not appreciate hearing staff laughing and chatting whilst drinking tea whilst patients were left unattended and in ignorance of test results
No information offered as to aftercare - had to look on the internet and find this out for myself
I appreciate that A and E departments can be very busy and that my complaint was non urgent in those terms. However, no one had the courtesy to simply keep me and my husband informed of how long we would have to wait and what was happening. We are an older couple and found it very stressful to have to wait 4 hours for a simple X ray and I hour for the result