"Cashier and blood lab not working together"

About: Croydon University Hospital Croydon University Hospital Croydon CR7 7YE

Posted via nhs.uk 7 years ago

I paid 50 pound for chicken pox blood test on Monday 17th July 2017.However the lab can not realise my results because they said I haven't paid, somewhere between the cashier and the lab department communication has failed. Ablood test can only be done upon provision of a full paid recipt, so where is the common sense?
i am about to loose my job because the results haven't been provided on time. This hospital has always failed me but I keep trying it because it nearest to me. I should have listened to my inner feelings and gone to kings or Thomas!
Today is 21st July the problem has not been rectified yet.Am so angry with Mayday

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Hilary Frayne

Head of Nursing for the Emergency Department,

Croydon Health Services

Submitted on 21/08/2017 at 15:29

Published on Care Opinion at 15:40

Dear Winnifred Nalule
I am sorry that you have experienced difficulties with this. Please contact the PALS office so that this can be investigated further for you.
Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.
Kind Regards
Hilary Frayne

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