"Child A&E visit"

About: Ealing Hospital / Accident and emergency Ealing Hospital Accident and emergency Southall UB1 3HW

Posted via nhs.uk 7 years ago

Attended A&E yesterday morning with my 5 yr old who had tripped up and gashed his forehead. From receptionist to nurse we were in & out in 20 minutes which resulted in his head being glued.
Staff always very nice and helpful, even given colouring paper and pens by receptionist to fill the wait. Very considerate.

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Pamela Mellor

Patient Relations Manager,

London North West University Healthcare NHS Trust

Submitted on 21/08/2017 at 09:06

Published on Care Opinion at 09:28

Dear Bill
Thank you very much for taking the time to express your satisfaction with the care you and your son received when you attended the Emergency Department (A&E).
I was pleased to learn that you felt that the staff were helpful, considerate and attentive to your individual needs. It is always encouraging to receive positive feedback and your comments are much appreciated. To ensure that I share your kind comments with the appropriate members of staff, please feel free to contact us in the Patient Relations office on 020 8869 2026.
Kind regards
Pam

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