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Finding a department (Clinical Investigations) Medical Unit ...

Posted By voiceinthenight

"Finding a department (Clinical Investigations) Medical Unit 1. NO MAP"

About: Royal Lancaster Infirmary

(as a carer),

I am supporting my 84-year-old Mother-in-Law who needs to attend the Clinical Investigations ward in Medical Unit 1. I know where Medical unit 1 is and I have worked out where Clinical investigations are but there is no map online to show how far the unit is from the front entrance - surely in the 21st century there could be an online map to help people - my Mother-in-law is very unwell and not knowing where the unit is has caused her a lot of extra stress.

As there is no online map, I would have thought it would be fairly easy to provide directions and a small printed map showing the location of the appointment.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 01/09/2017 at 16:10
Published on Care Opinion at 16:22

picture of Eleanor Walsh

Thank you for taking the time to write about you recent experience.

Unfortunately this has been sent to myself here at Blackpool Teaching Hospitals.

I will advise care opinion of this so that they can forward this to University Hospitals Morecambe Bay

Andrew

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