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Care Opinion

Made to feel uncomfortable

Posted By blueair1811

"Made to feel uncomfortable"

About: University Hospital Ayr / Neurology

(as the patient),

I visited the clinic a few weeks ago and was met by a doctor. I felt from the start the doctor was arrogant and made me feel uncomfortable 

During my meeting the doctor's attitude was so personal I decided I had enough and decided to leave making clear I would report the matter.  The doctor asks 3 or 4 questions at one time and does not allow a proper reply, and cuts you off.   Listening to the doctor's verbal replies suggested to me no knowledge of MRI side effects or, I believe, other tests would have been carried out. 

The doctor stated they did not care what I thought or done and followed me out into the corridor. At that point I commented on their unprofessional approach and this was in front of staff and other patients. Again the made remarks and I walked out.

I have taken my health issue back to my doctor and now seeing a neurologist in Glasgow.

I have waited for over 3 months for information I requested from Crosshouse hospital and I am being ignored. I have indicated that due to their lack of reply I have discussed the matter with the ombudsman in Edinburgh. Still no reply from  Crosshouse hospital.

Listening is one thing, acting properly is another. Kind words don't resolve an issue that requires attention where appropriate action is required by all concerned.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/09/2017 at 12:07
Published on Care Opinion at 15:29

picture of Eunice Goodwin

Dear blueair1811,

I am really sorry that your issues remain unresolved despite the meetings and your communications with us. I understand you have spoken to our complaints team last week after receiving correspondence from us. Your feelings about the consultation has been documented and addressed via our complaints process. As you have now approached the Ombudsman, as is entirely your right to do so, we await their communication.

Once again, please accept our apologies that your experience of using our services were not satisfactory and that we have been unable to resolved you concerns so far.

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by blueair1811 (the patient)

I note your reply mentioned I have reported this issue to the ombudsman. That is not the case yet.

I am not satisfied with the letters I have had and the methods of investigation. Not good enough

I will however leave the decision and investigation to the Ombudsman. Perhaps an independent review will uncover the real truth.

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