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"ICU were amazing!"

About: Southmead Hospital

I think my original review may have been lost but I will try again.

My younger sister who had learning difficulties was in Pod C, bed 29 in May of this year.

She suffered a major brain injury brought on my cardiac arrest due to a seizure.

Unfortunately, she did not recover.

However, everyone from the Paramedics to the staff of all levels in A & E to ICU were fantastic.

They treated her with total respect and dignity.

Nothing was too much trouble.

The Nurses and Dr's worked together and kept us informed at all times.

Nothing was too much trouble.

Everything that could be done was carried out with dignity and respect.

My sister was clean and looked after, somebody was with her most of the time.

Everybody was interested in my sister and wanted to know all about her life, even down to her favourite food and pop group! Even called her by her nick name.

At the end of treatment, the Palliative Nurse took a hand print for us to keep. We even got a little "Thinking of you card" about a month after my sister had passed away.

Although heartbreaking and grief stricken as a family, we know that everything that could have been done was done and that her passing was peaceful and undisturbed.

So a huge thank you on behalf of the family, we appreciate everything you have and did do.

Huge respect for you guys!

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Responses

Response from Southmead Hospital 8 years ago
Southmead Hospital
Submitted on 18/08/2017 at 13:22
Published on nhs.uk at 14:30


Dear Jayne,

Thank you so much for providing your lovely feedback regarding the care your sister received when she was so unwell.

Please accept our sincere condolences to you and your family for your very sad loss.

It was very kind of you to take the time and trouble to send us these lovely comments, at what must be a very sad time for you all.

Please be assured your feedback will be shared with the staff concerned.

With all best wishes, and kindest regards, Sue Needs, Deputy Advice & Complaints Team Manager.

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