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Some issues on surgical ward

Posted By Invisable

"Some issues on surgical ward"

About: Stoke Mandeville Hospital / Older people's healthcare

(as a relative),

My feedback is about the Inpatient surgical ward 12a care of my elderly relative. I found that staff are generally efficient but some defensive attitude when constructive comments made. staff did not sit patients up to have meals in bed but simply put tray in front of them. I think that nursing staff should ensure patients are sat up in bed or out of bed in chair. I observed one staff nurse wearing gloves to give medication but did not wash hands or change gloves between three patients. Patient was meant to have rehab on surgical ward but did only receive physio on at best alternate days Patient told on two occasions to pass urine into her inco pad as they were too busy to attend. Deputy sister informed but it happened 3 times. 

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Responses

Response from Sue Hynard, Steve Baker's Office, MP for Wycombe 6 years ago
Sue Hynard
Steve Baker's Office, MP for Wycombe

Submitted on 18/08/2017 at 15:09
Published on Care Opinion at 15:12

picture of Sue Hynard

I work for Steve Baker, MP for Wycombe. If the patient is one of his constituents, Steve Baker would be pleased to raise this with the Chief Executive of the hospital trust.

If you would like to speak to us, you are welcome to call the constituency office on 01494 448408 or you can email steve.baker.mp@parliament.uk

Please pass on Steve Baker's best wishes to the patient for a speedy recovery.

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Response from Julia Phelan, Complaints Manager, Buckinghamshire Healthcare NHS Trust 6 years ago
Julia Phelan
Complaints Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 21/08/2017 at 09:58
Published on Care Opinion at 11:12

Dear Sir/Madam,

Thank you for posting your feedback regarding the experience your elderly relative had on ward 12a at Wycombe Hospital.

I was very sorry to learn that your relative and you encountered defensive attitudes amongst staff. Your descriptions of the care provided are concerning to read and we would be very grateful if you felt able to provide us with some patient details so that we are able to investigate these exact circumstances further.

Buckinghamshire Healthcare NHS Trust is a learning orgnaisation and we appreciate the valuable insight that direct patient feedback gives us into the services we are providing. Please contact our dedicated Patient Advice & Liaison Service (PALS) on 01296 316042 if you feel able to share your experience further.

In the interim, I will pass your feedback on to the General Manager for this ward and ensure that your anonymous feedback is acted upon without delay.

Kind regards

Julia Phelan
Complaints & PALS Manager

01296 316042

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