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"Disjointed services, no joined up thinking."

About: Lanarkshire Community Services / Continence Services

(as a parent/guardian),

Disjointed services, no joined up thinking. Seeing my daughters skin continually breaking down is so upsetting. Wheelchair moulded seating destroyed due to incontinence. Time after time this has been brought to the attention of Town Head Clinic in Coatbridge.

I see the sleep system which is to aid my daughters position smelling, stained due to leaking of incontinence and having to be washed daily needing replaced also. This could have been easily avoided had there been a joint thinking approach between health/social care!

Keeping skin from breaking down is preventable!

I ask you to visit my daughter have a look at vital equipment needed to ensure her care needs are met.

Seeking resolution is all that is asked.

Why have Social Work and Health integrated if not to meet health outcomes. Does someone need to be in hospital for anyone to take action. Absolutely shocking and heartbreaking to see my daughter's skin like this.

Collaboration between community support Services would ensure resolution is sought!

Health Social Care Integration surely is needs led?

A Nurses attitude that "she is paying " for another Nurses Advisor is a solution to ensuring the right product is sourced regardless how complex the patients needs are.

Responses

Response from Trudi Marshall, Associate Director of Nursing, NHS Lanarkshire 3 years ago
Trudi Marshall
Associate Director of Nursing,
NHS Lanarkshire
Submitted on 18/08/2017 at 08:42
Published on Care Opinion at 10:52


picture of Trudi Marshall

Dear Doting Mother I am really sorry to hear that you are having such a negative experience and this is obviously causing you and your daughter such distress.

We would like the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you would be willing to contact the patient affairs manager on 01698 858292 to provide more details and allow me to look into this for you.


Thank You

Trudi Marshall

.

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Response from Laura Jack, Service Improvement Manager – Paediatrics & CAMHS, Paediatrics and CAMHS, NHS Lanarkshire 3 years ago
Laura Jack
Service Improvement Manager – Paediatrics & CAMHS, Paediatrics and CAMHS,
NHS Lanarkshire
Submitted on 24/08/2017 at 15:25
Published on Care Opinion at 15:42


picture of Laura Jack

Dear 'Doting Mother',

Thanks for getting in touch with us directly. I’m pleased I was able to connect you with the Continence Service and I hope the alternative product is meeting your daughter’s needs.

Wishing you and your daughter all the best.

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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