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My experience was second to none

Posted By Tourettesguy

"My experience was second to none"

About: Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as the patient),

I would like to pass on to everyone that my last three visits to the outpatients department has been second to none.  

Visiting hospital can be a very difficult experience. On my last three visits the staff within the orthopaedic outpatients have been fantastic. On arrival they get me checked in and to save me lots of stress and anxiety they guide me to one of the consultation rooms to wait on the doctor to call me.

Having Tourette Syndrome and waiting in communal waiting areas can be very difficult but being able to sit and wait in a safe place helps tremendously. I also would like to thank all of the hospital staff who always speak and help me if I'm struggling whilst at the hospital. Well done everyone and thankyou.

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 7 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 21/08/2017 at 08:49
Published on Care Opinion at 09:29

Dear Tourettesguy

Thank you very much for taking the time to share the details of your experience with us. NHS Borders appreciates patients and relatives sharing stories as it allows us to learn and shape services to suit the needs of our patients.

I was pleased to hear that you had such a person centred experience and that our staff have alleviated your anxieties during your visits to Orthopaedic Outpatients. It is great to hear that staff have understood your needs as a patient with Tourette Syndrome.

I hope that all future visits to the Borders General Hospital continue to be a fantastic experience for you. I will ensure your lovely comments are shared with the staff in Orthopaedic Outpatients.

Best wishes,

Karen

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