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"Labour and postnatal experience at Royal Oldham Hospital"

About: Royal Oldham Hospital / Maternity

(as the patient),

Initially came in at 40 weeks pregnant due to early contraction pain and reduced baby movements. Was seen immediately and taken to my own room in the antenatal assessment unit where baby and I were monitored for 2 hours. Although results were fine I was consulted by a doctor who suggested inducing labour by breaking my waters, to which I agreed. I was then given my own room in the antenatal ward where I spent the following 12 hours due to lack of beds in the labour ward. I was given a menu twice to order myself a meal, once for lunch, and once in the evening. The choices on the menu were wide and food really nice.

My waters broke naturally whilst still in the antenatal ward and after an examination I was taken straight over to my own room in the labour ward. I was taken care of by 4 midwives in total due to a handover part way through my labour. Each midwife was caring, friendly and helpful, although I was made to feel most at ease by the student midwife Alkansa who was amazing from start to finish. Without her my birthing experience would have been completely different.

After hours in labour and complications with baby's position I ended up having an emergency c-section. The whole process was dealt with as a matter of urgency and with professionalism, which of course was imperative. My aftercare since then in the postnatal ward has been brilliant as well, after realising my stay was going to be at least a week I was given my own room, as opposed to sharing a room with 4 other new mothers and babies. My husband has been able to stay with me, and although they are limited I was able to have a fold-out bed so he is also comfortable, which has been a massive help whilst recovering from a c-section. However midwives on the ward are very helpful and friendly and are at my bedside within minutes from me pressing the assistance button.

The only thing I've been unhappy with is the support with breastfeeding, several times I've been told a breastfeeding support worker would come and help but I still haven't seen her and am in a lot of pain due to lack of knowledge regarding milk expression and use of a breast pump etc.

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 16/08/2017 at 08:40
Published on Care Opinion at 09:20


Thank you for taking the time to share your experience of our maternity unit. It is always good to hear that women have had an overall positive experience. I have forwarded your comments to Alkansa the student midwife and she is thrilled. We are committed to breastfeeding and I am sorry that you have not received the level of support that we would normally expect our maternity team to provide. I have spoken with Jen Sagar the Infant Feeding Co-ordinator about this who reassures me that she will look into this further. Please contact me directly if you want to discuss this in more detail.

We are holding a listening and engagement event on the 19th of October and it would be great to see you and you new baby there, please email me for further details.

Once again thank you for your feedback

samantha.whelan@pat.nhs.uk

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