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Opthalmology Referral

Posted By Zaza

"Opthalmology Referral"

About: University Hospital Hairmyres / Ophthalmology University Hospital Wishaw / Ophthalmology

(as a relative),

My relative attended the local optician in March 2016 and a letter was emailed to GP for referral for cataract surgery, we were told that this can take up to six months. In October we chased up referral to be told that it had not been made. Eventually was seen at Wishaw in June 2017, eyesight is now affecting quality of life and at least 1 fall. Given pre assessment date for July which was cancelled the day before. Now seen today to be told waiting list is not 12 weeks as guaranteed but 22 weeks. Also advised that second eye is not automatically listed and we need to start from the beginning of the referral process again.

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Responses

Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 14/08/2017 at 15:49
Published on Care Opinion at 16:28

picture of Cameron Sharkey

Dear Zaza,

I was really sorry to read about the long wait you have had for your cataract procedure and that you are now experiencing an adverse impact on your quality of life. This can’t be easy.

We have being experiencing challenges in meeting the 12 Week Treatment Time Guarantee in Opthalmology and I apologise for this and assure you that we are doing everything we can to ensure patients do not wait any longer than is necessary.

I’m also sorry that it sounds like you have encountered further delays as a result of you pre-operative assessment having been cancelled and by the fact that the referral letter from your GP was delayed. If you would like to contact me either via email (Cameron.Sharkey@lanarkshire.scot.nhs.uk) or by phone (01355 584672) then I’d be happy to look into these issues for you further.

Kind Regards,

Cameron

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