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"MRI scan at mobile Estuary View Whitstable"

About: East Kent Hospitals University NHS Foundation Trust

I would like to thank and praise the three members of staff who were working at the mobile MRI unit yesterday evening (8 August). They were extremely kind and understanding when I had a panic attack whilst being put into the scanner. They took time to calm me and look for an alternative way to help me complete the scan. I must admit I was so terrified I was ready to leave immediately which would have been a real waste as I had waited a number of weeks for the appointment. Not only were they professional, they were helpful kind and caring, ensuring the appointment reached a successful outcome and that I was comfortable and safe as I left following the scan. I do hope their management will pass on my appreciation and recognize their contribution.

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Response from East Kent Hospitals University NHS Foundation Trust 7 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 14/08/2017 at 08:45
Published on nhs.uk at 10:32


Thank you for your feedback, we are delighted to hear that you had a positive experience and will pass your comments on to our Patient Experience team. Many thanks.

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