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Audiology Department - Excellent!

Story from nhs.uk

"Audiology Department - Excellent!"

About: Darlington Memorial Hospital

I completed my second visit to the department's 'outreach' [at Richardson Hospital, Barnard Castle]: new hearing aids for both ears; the previous ones - fitted by SpecSavers, Bishop Auckland - had died and that company had no suggestions for what I should do. An extraordinary contrast: the two members of Audiology who tested and fitted me were completely professional, while being patient and informative. The treatment itself seemed 'science fiction', with tests, software and re-tests galore.. It was so very impressive, and heartening. Of course, the joy is being able to hear (without guessing, snubbing and all the other embarrassments a deaf person endures).

Thank you.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 15/08/2017 at 09:38
Published on nhs.uk at 14:33

Thank you for providing feedback on your recent experience of the outreach Audiology Department at the Richardson Hospital

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Head of Service to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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