What I liked
Staff were polite. The waiting room was clean.
What could be improved
I took my elderly confused mother to the opthalmology department for an outpatients appointment. Our appointment was at 9:30 and we finally left the hospital at 12:45. We were told to make a follow up appointment but, by the time we feft, staff has presumably gone to lunch as there was no-one at the desk.
Anything else?
As my mother was having tests for glaucoma, I was not expecting the appointment to be quick but this waiting time is unacceptable. At one point the waiting room was so crowded that there people standing.
"Staff were polite. The waiting room was..."
About: Watford General Hospital Watford General Hospital Watford WD18 0HB
Posted via nhs.uk
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