This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The ward was very clean and the toilets..."

About: Russells Hall Hospital

What I liked

The ward was very clean and the toilets checked for cleanliness 3 times a day - even though I was in a side ward with my own en suite.

The staff worked well together and created a friendly atmosphere.

Nothing was too much trouble - I was unwell after returning from theatre but was shown patience and a genuine caring approach by all staff.

I have been involved with the NHS for 35 years either as a nurse/manager, patient and carer and I was begining to feel disappointed with the sytem following negative experiences but my short stay on B1 has restored my confidence in the NHS and its staff.

I liked that fact that I was treated with respect and dignity in theatre and the ward, without exception I found all staff to be professional in their approach and they genuinely appeared to want me to have a positive experience during my stay.

I was unable to eat at the allocated meal times but was provided sandwiches and a cup of tea late at night when I felt well enough to eat and drink. It is the little things that mean so much when you are feeling unwell.

What could be improved

Difficult to find anything -

Anything else?

I expect my experience is not typical for all patients so I would recommend learning from the leadership shown on this ward. logo
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital
Submitted on 18/08/2010 at 15:11
Published on on 19/08/2010 at 04:00

Thank you for the positive feedback on your stay at Russells Hall Hospital.

We are pleased that your time with us was a positive one and you were satisfied with your care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Next Response j
Previous Response k