"Awful reception staff at Harris Birthright Centre"

I just wanted to add my own difficult and upsetting experience with a member of reception staff at Harris Birthright Centre who reduced me to tears during a phone call when I tried to rearrange a scan appointment I had made at the centre previously when I didn't have my diary on me. They accused me of lying twice (firstly about how long I'd been on hold - it had been 70 minutes) and then of lying that I didn't have a print out of my scan confirmation date (when making the appointment in person the printer wasn't working) additionally I was berated for not having my hospital number to hand - I had been on hold for so long I had moved from my original phone call starting point and had forgotten to bring this with me. I have contacted the hospital about this but have yet to receive a reply - this is frustrating because I can see from the reviews here other people have had similar horrible experiences with this person, at what is a delicate and exciting time for pregnant women and their partners.

Additionally the phone system evidently needs looking into as other people have also experienced the 'you are no 1 in the queue' auto message for over an hour.

The other staff care from the medical and midwife team has been good but this person was so awful they've made me scared about going back and I really do wonder what on earth this person is doing in this particular job when their people skills, empathy and kindness are severely lacking.

It seems a real shame that such a state of the art facility is let down by bad phone technology and dreadful people skills from administrative staff. I really do hope King's are able to sort this out.