"Two weeks ago on a cold Thursday night I..."

About: Hillingdon Hospital

What I liked

Two weeks ago on a cold Thursday night I landed in Heathrow airport on my

way home at 10:30pm. Due to a torn calf muscle i needed a diagnosis and

was directed by my emergency support team to the The Hillingdon Hospital

A&E department. I arrived at 11:30pm and was seen by a doctor at 4am (due

to prioritization of urgent patient needs) and provided with diagnostic

results by 6am. Before leaving at midday for Australia. This was a

difficult moment in my life.

I just wanted to say what a pleasant surprise it was to come across an A&E

which helped me soo much in my time of need. I know my ailment was not

huge in the bigger aspect of life - but you still found time to look after

me.

The admission staff (who supplied me with a spare blanket during the wait)

were very helpful and polite. Although working under a constant workload

they always showed concern and respect to all arriving patients. Thankyou.

The doctor I saw was also very professional and direct. And personally

turned around my tests in such a short time - fantastic!

The A&E admission area was also not antiseptic (which is the norm) - so

this was interesting and better then most. I kept on trying different

curves in the area for a different view :)

Sooo... thankyou.

What could be improved

In A&E, softer benches, spare blankets available on a stand if required and a coffee machine which takes notes.

Anything else?

Too often I read hotel reviews and restaurant reviews. So if I was to

score this A&E on a similar basis I would give you 9 out of 10 - if not

more.

Story from nhs.uk

Responses

Response from Hillingdon Hospital 6 years ago
Hillingdon Hospital
Submitted on 21/08/2014 at 11:10
Published on nhs.uk on 22/08/2014 at 04:00


Thank you so much for taking the time to share your feedback with us, it is always valuable to hear where we are performing well; by highlighting this to staff we can ensure we strive to maintain the high quality care you received. Positive comments are extremely motivational for staff; your feedback will be shared directly with the staff involved With thanks

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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