"I was treated as a person, not an NHS..."

About: Princess Alexandra Hospital (Harlow)

What I liked

I was treated as a person, not an NHS number, all staff worked incredibly hard, were dedicated and yet had a sense of humour at the appropriate time. Primary concern was the patient and this came across from all members of staff.

What could be improved

On my last night, I was moved to another ward - this is somewhat disorientating although I appreciate the need for beds/room etc. Some elderly patients found this a bit difficult to adjust to.

Anything else?

All in all a very positive experience and my thanks go to all the nursing staff in Tye Green Ward.

Story from nhs.uk


Response from Princess Alexandra Hospital 9 years ago
Princess Alexandra Hospital
Submitted on 09/11/2010 at 16:09
Published on nhs.uk on 10/11/2010 at 04:01

Thank you for the comments regarding the staff in Tye Green. We have passed these to the Ward Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Next Response j
Previous Response k

Keyboard Shortcuts

Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Focus Search Box /