"the only think i liked about this..."

“The Trust is disappointed that you had such a poor experience on SEF. As part of the patient assessment it is expected that a patient is asked to indicate the degree of pain they are experiencing and if appropriate are given pain relieving medication. The nurse or doctor should then go back to the patient to see if the medication has been effective. I offer my profuse apologies that you did not experience this level of assessment. I have asked our Acute Pain Team to provide additional training to the nursing staff on SEF.

I am sure you can appreciate that at the weekend there is a reduction in the number of doctors in the hospital. The doctors have to prioritise the order in which they see patients. I am sorry that you endured such a long wait and that following your wait the doctor did not speak with your personally. The Trust is working hard to improve communication with patients; it will be made extremely clear that this behaviour is not acceptable.

It is difficult for me to offer an explanation as to why you did not receive your anti sickness injection. I am sorry that you did not receive it and that an explanation was not provided to you as to why it was not administered. All of the Registered Nurses that work on SEF are employed by the Trust. Nurses whose first language is not English have their language skills assessed at interview. I am surprised to read this and apologise if you felt this affected the care you received”

Philip Dylak

Director of Nursing