"It is impossible to contact the..."

About: Western Eye Hospital

What could be improved

It is impossible to contact the outpatients staff. The phone goes unanswered for hours, or someone picks it up and then immediately hangs up. I was passed through 5 different phone numbers, none of whom were able to rebook an appointement. It is tragic that such a wonderful hospital with such talented doctors and nurses should be let down by the disgraceful standard of its administration staff.

Story from nhs.uk


Response from Western Eye Hospital

Thank you for your feedback. We are sorry to learn that you were let down by our administrative systems. Your comments will be shared to help us to make the necessary improvements.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful