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"Their professionalism was exemplary; their patient care outstanding"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

I visited Ambulatory Care at Forth Valley Royal Hospital to have three BCCs (Basal Cell Carcinomas) excised. My appointment was for 2: 00pm and I was taken five minutes early. This minor operation was carried out by two staff nurses (David and Doreen). Their professionalism was exemplary; their patient care outstanding. The information provided pre-procedure and post-treatment was excellent.

During the past twenty years, I have used the National Health Service on a number of occasions - for pneumonia, leukaemia, cataract, hernia and plastic surgery, all backed by a fantastic GP care team. On the basis of that experience, crowned yet again by the most recent am a proud user/supporter of our Health Service here in Scotland.

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Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 7 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley
Submitted on 04/08/2017 at 14:11
Published on Care Opinion at 14:26


Thank you so much for taking the time to leave such lovely feedback. I have shared your comments with David and Doreen. It is reassuring to know that your visit to minor operations clinic was a smooth experience for you. I hope your wounds are healing well.

Thanks again.

Kirsty

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Orkney Boy (the patient)

Thanks, Kirsty

I am so impressed by 'nurse-led' practice in hospitals. I first encountered this in 1998 at the Western General in Edinburgh. My recent experiences (eg with David and Doreen and in Cardiology at FVRH) have been faultless. Well-done! I know the importance of picking the right staff and training them towards excellence. What you are doing at FVRH is so obviously working.

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