This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I was really impressed overall with all of the team"

About: Royal Aberdeen Children's Hospital / Occupational Therapy

(as a parent/guardian),

I attended the Paediatric Occupational Therapy Department with my son for an assessment. On our arrival to reception, the staff members were polite and punctual with our appointment.

We were seen by two OTs and a student OT who was observing. The OTs were called Laura and Debbie, the student was called Lyndsey. They made us feel welcome and their pleasant demeanour instantly put my child at ease so he didn't feel like he was being assessed and lessened our anxiety levels.

The senior OT, Laura, was clearly very advanced in her field and identified my son's needs straight away. Laura was well prepared with handouts that would support and assist my son both at home and in school. The team also provided the minutes of the session to me within 48 hours and all other services currently involved in my child's development.

I was really impressed overall with all of the team and am very thankful for their care and attention during our visit.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Caroline Clark, Chief Nurse, Children's Division, NHS Grampian 6 years ago
Caroline Clark
Chief Nurse, Children's Division,
NHS Grampian
Submitted on 03/08/2017 at 09:51
Published on Care Opinion at 10:41


picture of Caroline Clark

Dear PJSMLB,

Thanks very much for your positive feedback and I am delighted that the care you received at RACH OT department was excellent. It sounds like Laura and Debbie were not only providing excellent care to your son but were also providing an exceptional role model for the student OT Lyndsey. I will of course share your feedback with the staff involved as well as with the senior OT and thanks again for taking the time to post this.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k