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I felt the care and compassion when speaking with them

Posted By Sadlady

"I felt the care and compassion when speaking with them"

About: Highbury Hospital

(as a service user),

My feedback is about the Care and compassion on Rowan 2 and from the Highbury Live Project and the OTs. I was recently sectioned in Highbury Hospital and although the staff were busy they made me feel 'better' and I felt the care and compassion when speaking with them. They talked to me whenever they could and the Occuaptional Therapists also helped by taking me off the ward on some occasions. They too were very caring and compassionate and it helped when I got involved in music and drawing.

I went to the allotment as much as I could and even though I don't like gardening it felt so 'normal' to sit having a cuppa and talking about football and other things with the staff. They were so kind to me that it made me cry.

Please pass on my thanks to all the staff that made my stay at Highbury whilst very distressed that much less harrowing.

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Responses

Response from Jo Horsley, Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH, Nottinghamshire Healthcare NHS Trust 7 years ago
Jo Horsley
Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH,
Nottinghamshire Healthcare NHS Trust

Submitted on 26/07/2017 at 12:38
Published on Care Opinion at 12:46

picture of Jo Horsley

Dear sadlady,

Thank you so much for taking the time to post such a lovely feedback about your experience whilst in Highbury hospital. I shall make sure your comments are fed back to all the staff on Rowan 2, Highbury live and the Maples.

I’m so pleased to hear your enjoyment of the allotment; I sometimes escape there to eat my lunch, such a calm and tranquil place to have a bit of time to relax.

I wish you all the best for your continued recovery.. from your post you are a football fan so must be looking forwrad to the new season!

Kind Regards

Jo Horsley

Operational Manager

Adult Mental health

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Response from Sarah Hooper, Acting Ward Manager Rowan 2, Nottinghamshire Healthcare NHS Foundation Trust 7 years ago
Sarah Hooper
Acting Ward Manager Rowan 2,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 26/07/2017 at 12:56
Published on Care Opinion at 16:37

Dear SadLady,

Thankyou so much for your feedback, we really value feedback as it continues to inspire and motivate the team as they strive to provide high quality compassionate care.

I am so pleased that in your time of need you found our team compassionate and supportive - please feel free to get in touch with me if you wish to discuss this, or if you have any other suggestions, on how we can further improve the care on Rowan 2. May I and all the staff on Rowan 2 wish you happiness for the future.

Warm wishes,

Sarah Hooper

Acting Ward Manager

Rowan 2

0115 9691300 Ext 11069

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Response from Jennifer Bailey, Live Clinical Team Leader, Acute In-patient, Highbury Hospital 7 years ago
Jennifer Bailey
Live Clinical Team Leader, Acute In-patient,
Highbury Hospital

Submitted on 26/07/2017 at 18:22
Published on Care Opinion on 27/07/2017 at 09:55

Dear SadLady

I also want to thank you for the kind words and feedback. It is always lovely to hear nice comments. I will ensure that the whole OT team will have the opportunity to read your post.

We do strive to be caring and compassionate. We always endeavour to provide some therapuetic space and time as another alternative to the ward environment. It is useful to hear that this helped and that you found some benefit in music and drawing.

We do believe that various activities can provide some assistance at difficult times.

Wishing you the best for your ongoing recovery

Thankyou again

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Response from Ruth Taylor, Clinical Team Lead, Live Team, Highbury Hospital 7 years ago
Ruth Taylor
Clinical Team Lead, Live Team,
Highbury Hospital

Submitted on 27/07/2017 at 10:23
Published on Care Opinion at 10:53

Dear SadLady

Thank you for taking the time to send feedback to the Live Team. I have forwarded your comments onto the team and they are really pleased that we were able to help make your stay at Highbury more manageable. We are very lucky to have the allotment/garden on site and while we feel it is a lovely space to visit it is important that we get feedback from those that use our service. We are holding an open afternoon on the allotment on 14th September which you would be more than welcome to come along to. Many thanks again.

Best wishes

Ruth Taylor

Clincal Team lead, Live Team

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