"Communication lacking"

Had tooth removal in outpatients. Not provided with pain relief although they are fully aware of the pain after the extensive procedure. I was told to contact max fax SHO if I needed assistance or anything was wrong. I did and they refused to see me. Stated the pain and swelling normal for what I had had done. Then why not provide this information? And why not provide adequate pain relief?

Attended a&e and Whilst there staff were more or less polite and 2 out of the 9 staff I was seen by introduced themselves and actually showed empathy. One member of staff was rather blunt and moved me (for no reason as many other rooms empty) back to waiting area even although my face was 3 times the size of normal and in floods of tears and very embarrassed too and in quite a lot of pain. This was a breech of my dignity. Overheard another member of staff saying 'what? She came back?" (As this was my second visit after SHO refused to see me day before). Then was interrupted by the other staff to stop them from slating me further as they were aware I could hear. Not once was I asked if I would like any pain relief and just made me feel like I shouldn't be there.

When SHO did examine me and talk to me they spoke like I was stupid. Explaining whole procedure that I had had done and that what is happening is normal and that the dr that carried out procedure had done it correctly...no one said the dr hadn't done it correctly?! Which makes me question is SHO aware of something that isn't right? I am aware of the procedure and I am aware that I will have mild pain and swelling (according to literature I was provided with) however my pain score was 9 and the swelling was moving into my temple and closing my eye which I don't see as mild swelling.

From my experience most staff were judgemental and breached both my dignity and other patients confidentially using their new radio/phone devices.

I feel that discharge information needs to be updated and communication between outpatients and SHO and their duty of care clarified.

I would never have visited if I could cope with what was happening and if I was given medication that actually worked for the pain. I was in too much pain and in the end what actually worked was a change in a decongestant to relieve the pressure from the front of my face.

It costs nothing to actually be nice to patients and show them that you care instead of treating them with contempt.