"CLEARBROOK WARD"

About: Derriford Hospital / Cardiology Derriford Hospital Cardiology PL6 8DH

Posted via nhs.uk 7 years ago

Awful nurses, awful staff. Need training on how to care and work with the more older patient.
They all have the complete wrong attitude. If I had the equiptment at home I would've taken my family member home, so that they were in a caring and relaxing enviroment, where they are able to make a more speedy recovery and not get stressed with how they are be ing treated.

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Alison Stanton

Complaints and PALS Manager,

University Hospitals Plymouth NHS Trust

Submitted on 14/05/2018 at 09:42

Published on Care Opinion at 16:42

The Matron for Cardiothoracic & Neurosurgery has responded to say:
I am very sorry to read this and apologise that this was your experience.
Matron went on to say that if you would like to get in touch, you can provide us with more details so that Matron can investigate it and ensure that this does not happen again.
Should you wish us to investigate your concerns in more detail, please contact our Patient Advice and Liaison Service on 01752 439884 or 01752 432564. Alternatively, please email the team at: plh-tr.PALS@nhs.net

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