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Told to make my own way home in the middle of the night

Posted By bladesuk

"Told to make my own way home in the middle of the night"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as a service user),

Ok so I was advised to go into hospital at 21: 15 but they were too busy to send an ambulance so they got me a taxi and paid for it I waited to be seen and was seen and advised about my issue by 02: 00 then when asked how I get home was told to either pay for a taxi or get bus, I was not too pleased as taxi would have cost around £50+ which I didn't have and bus was not till 08: 54, what a joke when I suffer with anxiety and depression and just wanted to go home which was about 15 miles away, why on earth they would bring me in and then tell me to make my own way home? I think it is absurd and irresponsible.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 7 years ago
Royal Cornwall Hospitals NHS Trust

Submitted on 26/08/2017 at 21:29
Published on Care Opinion on 28/08/2017 at 13:20

Dear Bladesuk

I am so sorry to read of your experience and please accept my apologies for the delay in responding to this feedback.

We would like to look into this particular event for you; if you would be happy for us to do so or if there are any other concerns we can help to resolve for you, please contact our Patient Advice and Liaison Service (PALS) on 01872 252793 or e-mail rcht.patientexperience@nhs.net.

I am sorry again for your distressing experience and I hope that we will be able to look into this further for you.

Jenny Thomas, Patient Experience Manager

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