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"Out Patient Experience"

About: University Hospital Monklands

(as the patient),

It was my first time as an out patient at Monklands District General Hospital. I was impressed by the ambience of the main reception, the out patients reception and the actual consulting rooms. I was impressed by the customer care that I received from two particular receptionists with one accompanying me to show me the exit.

The consultant was also very professional and easy to understand.

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Responses

Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 6 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire
Submitted on 24/07/2017 at 13:52
Published on Care Opinion at 14:25


picture of Eileen Clarke

Dear Basil

Thank you for your kind posting. It's a really good example of how we....the NHS...can make a real difference on how our patients feel by considering the impact of how we communicate. I am delighted that you have had such a positive experience in relation to your recent appointment with NHS Lanarkshire.

As the Senior Nurse, I will certainly share your experience with the whole team in Outpatients.

Kindest regards

Eileen

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