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"edgeware day surgery unit"

About: Edgware Community Hospital

I just wanted to say a big thank you to all the staff at the edgware day surgery unit.

My Dad attended for cataract removal on both eyes at two appointments.

All the staff were friendly and welcoming, even those staff not directly related to my dad's appointments.

Especially the manager of the reception (if they are not the manager, then they should be!). My Dad was waning a bit while waiting for the ambulance home, and they very kindly made him a lovely cup of tea with some biscuits and put the tv on for those waiting for their appointments. Thank you for your kindness, much appreciated :-)

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Response from Edgware Community Hospital 7 years ago
Edgware Community Hospital
Submitted on 19/07/2017 at 15:08
Published on nhs.uk at 16:32


Dear MD,

Thank you for writing to us about your experience with your Dad at Edgware day surgery.

It's great to read that you found all the staff, even those not directly involved in your Dad's care, to be friendly and welcoming.

I bet he really appreciated the tea and biscuits whilst waiting for the ambulance; I know I would!

I will share your comments with the team in the day surgery unit.

I hope your Dad is doing well following his procedures.

Best wishes,

Hayley

Hayley White

Patient Experience Officer

Royal Free London NHS Foundation Trust

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