"Amu Trafford kaotic"

About: Trafford General Hospital Trafford General Hospital Manchester M41 5SL

Posted via nhs.uk 7 years ago

I recently attended Trafford walk in centre and received excellent service from the staff and was advised i needed a chest X-ray so i was sent to the Amu ward and i was taken to a bed which i was surprised about as i was just having an X-ray. The bed itself was dirty with only a sheet and no other bedding. Their was a blood stained dressing on the floor close to the bed and a Cigerette had been left. I was taken for a chest X-ray and 1-30am and was advised my bloods and the x-way were normal. I suggested i went home as i know that i would not sleep very well in this environment due to all the noise of this from this ward alarms constantly going off. At no point was i ever told i was being admitted to hospital and i explained to the staff that this was making my anxiety worse. I was visited by the consultant in the morning and explained i would not be willing to stay here any longer they asked if i would stay till the afternoon. by 3pm i took my own discharge. My breathing was actually made worse by the complete lack of sleep and members of staff smoking outside the open window. If i ever need medical treatment in the future i will not want to access Trafford Hospital.

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Manchester University NHS Foundation Trust

Submitted on 25/07/2017 at 15:11

Published on Care Opinion at 17:03

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope on the Acute Medical Unit (AMU) at Trafford. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.
Ms Carmel Flaherty, the Matron for AMU has responded to your comments. Matron Flaherty explains that she is working with the Hospital Admission teams to ensure that there are improved communications when a patient is referred to the ward from the Walk in Centre/Urgent Care Centre and that patients have a better understanding of the pathway planned for their care. Matron Flaherty is sorry for the lack of communication on this occasion, which added to your anxiety.
Matron Flaherty was very disappointed to learn that the bed area was not ready and clean for you as the AMU is a busy receiving ward and being ready to accept new patients is part of our day to day work. Matron Flaherty would reassure you that she has shared your feedback with the ward team and reminded them of the importance of being prepared and good housekeeping. We are concerned that you were so affected by staff smoking outside your window and are unclear how this could have occurred. On receipt of your concern we reminded all of our team of the smoking policy and that smoking is not permitted on Trust premises.
We hope that the steps taken have offered you some reassurance and that you are able to visit us again if you require support.
It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO17/0099, and they will be happy to discuss this with you.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Manchester University NHS Foundation Trust

Trafford General Hospital

Submitted on 25/07/2017 at 15:14

Published on nhs.uk on 21/03/2019 at 17:06

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope on the Acute Medical Unit (AMU) at Trafford. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.
Ms Carmel Flaherty, the Matron for AMU has responded to your comments. Matron Flaherty explains that she is working with the Hospital Admission teams to ensure that there are improved communications when a patient is referred to the ward from the Walk in Centre/Urgent Care Centre and that patients have a better understanding of the pathway planned for their care. Matron Flaherty is sorry for the lack of communication on this occasion, which added to your anxiety.
Matron Flaherty was very disappointed to learn that the bed area was not ready and clean for you as the AMU is a busy receiving ward and being ready to accept new patients is part of our day to day work. Matron Flaherty would reassure you that she has shared your feedback with the ward team and reminded them of the importance of being prepared and good housekeeping. We are concerned that you were so affected by staff smoking outside your window and are unclear how this could have occurred. On receipt of your concern we reminded all of our team of the smoking policy and that smoking is not permitted on Trust premises.
We hope that the steps taken have offered you some reassurance and that you are able to visit us again if you require support.
It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO17/0099, and they will be happy to discuss this with you.
The Patient Experience Team.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Trafford General Hospital

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Amu Trafford kaotic

"Amu Trafford kaotic"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k