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"Great care in day surgery ."

About: University Hospital Monklands / Day Surgery University Hospital Monklands / Pre Admission Assessment

(as a parent/guardian),

Took my daughter to have a tonsillectomy.

The day surgery team could not have been more helpful and informative. This really helped as my daughter who had never been in hospital felt right at ease. When we picked her up at 6 pm she was able to tell us that staff regularly came in to ask how she was access her pain score and made her not feel like she was a nuisance if she buzzed 15 or 20 minutes later to say she was in pain. She was given so much information verbally prior to her discharge information leaflet. Well done Mr Barr and all the team.

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Responses

Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 12/07/2017 at 16:06
Published on Care Opinion at 16:29


picture of Karen Phillips

Dear Post op Relief

Thank you for your recent post on Care Opinion relating to your daughter's experience in Day Surgery. I will be delighted to share with the staff your positive comments.

The staff in Day Surgery strive to ensure the best person centred experience for all patients coming through.

Hope your daughter is recovering well, and we are glad that you received all of the relevant and helpful post operative information.

Kind regards

Karen

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