This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My gallstones and removal of gallbladder

Posted By Andrew from Bowdon

"My gallstones and removal of gallbladder"

About: Wythenshawe Hospital / General surgery

(as the patient),

Back at the end of April I suffered a problem with gallstones. I went to A and E at Wythenshawe hospital where that diagnosis was put forward as a possibility but the favoured one was food poisoning. However, two more attacks and an ultrasound confirmed it was indeed gallstones.

Initially, I was a little upset that the problem was not identified first time because it delayed treatment, lead to the other two attacks and meant my holiday was potentially compromised.

However, when I was seen by Miss Capozzi, the consultant, things could not have been better. She explained everything. The operation was performed on earlier this month. July as she suggested it would. During the day of the operation, the whole team treated me efficiently and courteously and kept me informed at every stage.

The operation went according to plan and I was discharged at 4: 30.

Many thanks to Miss Capozzi and the whole team on duty at Wythenshawe on Friday. The NHS is great.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 17/01/2018 at 14:26
Published on Care Opinion at 17:49

Thank you for taking the time to share your comments via the Care Opinion website regarding your experience at Wythenshawe Hospital. We are sorry that your experience was not as positive as we would want it to be. It is important to us that comments are received so that we can make changes and improvements to the services we provide wherever possible.

Initially, please accept our apologies for our delayed response to your comments.

We were very sorry to read that your treatment and diagnosis were delayed and that this had a negative impact on your plans, and we apologise for this inconvenience.

We were pleased to read that you found the staff responsible for your treatment to be courteous and efficient. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that this feedback is passed on to the Consultant and their team.

We take all issues surrounding patient care very seriously and after consideration of this response you may wish to provide more detail which will allow us carry out a complete investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, quoting reference number PO17/0247, they will be happy to discuss this with you.

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 17/01/2018 at 14:27
Published on nhs.uk on 23/02/2019 at 17:05

Thank you for taking the time to share your comments via the NHS Choices website regarding your experience at Wythenshawe Hospital. We are sorry that your experience was not as positive as we would want it to be. It is important to us that comments are received so that we can make changes and improvements to the services we provide wherever possible.

Initially, please accept our apologies for our delayed response to your comments.

We were very sorry to read that your treatment and diagnosis were delayed and that this had a negative impact on your plans, and we apologise for this inconvenience.

We were pleased to read that you found the staff responsible for your treatment to be courteous and efficient. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that this feedback is passed on to the Consultant and their team.

We take all issues surrounding patient care very seriously and after consideration of this response you may wish to provide more detail which will allow us carry out a complete investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, quoting reference number PO17/0247, they will be happy to discuss this with you.

The Patient Experience Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k