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"What a difference!"

Having had a difficult patch with Waterford House and not everything always going to plan, the most recent appointment there has been effective with a good treatment plan which everyone agreed on which is unusual.

I have to say I used to hate going to Waterford House but now that it's been re-decorated with a lovely sea blue it gives a more serene feeling and less scary which I'm sure this was designed to do - Like Lymington Hospital. This paint is also in the staff meeting rooms too.

I know it sounds silly but something as small as that does make a big difference from a mental health team feeling to the patient to a 'normal' waiting area and treatment rooms.

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Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust 7 years ago
Jane Tibble
Complaints and PALS Officer, Complaints and PALS,
Southern Health NHS Foundation Trust
Submitted on 11/09/2017 at 10:19
Published on Care Opinion at 11:04


Dear Alex

Thank you for taking the time to post your valuable feedback which I assure has been shared with staff at Waterford House.

Kind regards

Complaints and Patient Experience

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