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Outpatient appointment

Posted By Outpatients

"Outpatient appointment"

About: East Surrey Hospital / Rheumatology

(as a service user),

Recently visited the hospital for an outpatient appointment in the chip stead clinic - I was welcomed 3 separate times by a nurse, a receptionist and then a healthcare assistant. The healthcare assistant did my blood pressure and was very friendly and polite. The clinic was running almost an hour late, but I would like to make clear that this is not a complaint - the doctor I see is always extremely thorough and you never leave thinking it was rushed; I would always prefer this is the case instead of appointments being rushed. I was offered hot and cold drinks and was kept updated and the nurses could not have apologised more despite it not being their fault. I am more than happy to wait, some people forget how lucky we are in this country to even be able to see a consultant so regularly. In fact I suggested one of the healthcare assistants go and have a seat and relax as there wasn't anything else he could have done for us! thank you again East Surrey Hospital.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 8 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 14/07/2017 at 08:55
Published on Care Opinion at 09:11

Dear outpatients,

Delays can happen in outpatient clinics and whilst we try and keep them to a minimum we understand that it can be frustrating to have to wait. We have worked closely with our outpatient staff to do all we can to make the wait easier, so it's great to hear that you appreciated the offer of refreshments and also being kept informed of the expected waiting time. It's often the little things that make a difference and your story demonstrates how important it is to get this right.

Thank you for sharing your story, I will make sure that your appreciation is passed on to the staff in our Chipstead clinic.

With best wishes,

Cathy White

Patient experience lead

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