What I liked
I can't think of anything to put in here.
What could be improved
I found it difficult to find my way to Croslands Day Hospital , so signage at the main entrance.Once there I waited an hour past my appointment time I was then called in to sit in an empty room. After a while a member of staff came in talking on a dictaphone who was oblivious to the fact that I was in the room ,they then went out again. I sat for a while and then they returned , again talking in to a dictaphone. They didn't look at me , their head was down looking at a file and they said"Where is the problem?". I said " Hello pleased to meet you I'm Jane." They said "Sorry , it's a bit like a conveyor belt in here , we can't spend 10-15 minutes with patients like we used to , it's a bit hectic."
I guessed this person was my consultant , I did point out that it only took seconds to introduce yourself. They looked at the problem I had come withand said "Does it bother you , do you want it removed , it's not cancer". They then described the operation which would use a local anaesthetic etc and asked if I had any questions , but by then I was quite angry at this approach , having been worried about this lump on my face for several months , and decided they didn't have the time or the inclination to spend any time with me to discuss what the lump was , or how soon it could be removed , so I said this and left. I was incredibly angry and upset.
I am quite capable of standing up for myself when I feel I have been the victim of an injustice or poor treatment , but feel that others would not be so capable in this situation. I obviously cannot be the only person they have dealt with in this manner. They didn't look at all professional , probably very overworked , and had no people skills whatsoever.
I feel you should be aware of how patients are being treated and take steps to change things for the better.
As I didn't stop to discuss the issue I would like an explanation by letter . or email , of what the lump is , how it will be removed and how long I am likely to wait for this to happen and how they can be so sure it is not cancer when they didn't look at it for longer than a nanosecond.My GP said it was a rodent ulcer which is indeed a form of skin cancer albeit benign.
"I can't think of anything ..."
About: Furness General Hospital Furness General Hospital Barrow-in-Furness LA14 4LF
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