"Phone call costs"

About: Specialist services / Podiatry

(as the patient),

After years of going to the podiatry at my local clinic (Podiatry Single Point of Access, Mansfield Community Hospital )and letting them sort out my next appointment. It seems like the whole system has gone to pot, I now have to phone telephone numbers that don't exist and when I do get the right number I get you are 4th in line 3rd in line 2nd in line and 4th in line again after a long time I put the phone down and try later after someone says it better to phone after midday, if everyone phones after midday the same thing happens again. My phone bill was £4. 75 for a call that should have taken just two minutes to you, is there anyway I can get reimbursed with the phone call? Is there anyway I can make an appointment with out someone fleecing the pensioners?


Response from Duncan Heaney, Head of Service - Podiatry, Health Partnerships - Nottinghamshire Healthcare

Thank you for taking the time to leave your comments and please accept my apologies for any inconvenience caused whilst trying to contact the service

The Podiatry Single Point of Access operates betweeen the hours of 8.00 until 18.00 Monday to Friday, and there are certain parts of the week where call volumes are higher. These are usually Monday mornings, and mid morning to early afternoon at other times. Calls to the service are not as frequent after 16.00, and you should find it easier to contact the team then.

We are also in the process of appointing additional staff to increase the call handling capacity of the team.

I am sorry but it is is not possible to reimburse you for your phone call, but should you need more frequent visits to the service please discuss your needs with the podiatrist at your next visit.

  • pathumwan thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by pathumwan (the patient)

Thank you for your prompt reply, I will certainly try calling you after 1600, we are at that age were changers to a routine become frustrating and confusing.