"I liked nothing about my experience."
About: Calderdale Royal Hospital Calderdale Royal Hospital Halifax HX3 0PW
Posted via nhs.uk
What I liked
I liked nothing about my experience.
What could be improved
Improvements are needed on every level. I was being treated for a very sensitive problem and felt like I was dragged from pillar to post with little say in what was happening to me. I was left waiting in corridors during a time of grief, treated without dignity or respect for my feelings and worst of all totally mis-lead by medical practitioners about the choices available to someone in my situation. The information I received was repeatedly contradictory leaving me and my partner confused and frustrated at an emotionally difficult time. I was then sent home with no follow up appointment to complete the treatment which made me feel that I was not a priority and my health issue dismissable.
I do not think it is unreasonable to be
a) given the correct information in the first instance in order for the patient to make the correct choices about care options available;
b) for medical staff, in particular highly paid Drs, to be considerate enough to read your notes before they commence a course of treatment which may be unsuitable;
c) to be provided information in a private and dignified manner;
d) to provide sufficient advice on follow up requirements.