"From the moment I was in A&E, ..."

What I liked

From the moment I was in A&E, through surgery and recovery to the time I was discharged I had the feeling that I am in competent professional hands and they are doing everything possible to help and get me better. I lived in the states for over 10 years, before I moved to London 2 years ago, I can say that the overwhelming plus of this hospital, beyond the world class medicine is the positive, friendly and always smiling attitude of nurses, doctors and staff of T6 - Acute Surgical Unit (ASU) that I believe helped me more than painkillers to deal with the problem I was having for 4 days before I got into surgery and during recovery. Keep up the good work!!!

What could be improved

Elevators … the extremely condescending and annoying tone of the “lady” that repeats at every floor “Please refrain from discussing confidential information in the lift”. I believe such world class professionals don’t need that repeated 100 times a day to get the message. If it happens to stop at every floor by the 6th floor one is ready to run for the stairs a day after surgery ;) . Can we get elevator music back please? :)