What I liked
I would like take this opportunity to thank all members of your staff who I had any dealings with on both occasions. They were invariably polite, caring and helpful – I can find fault with none of them, and it would be unfair on the others to single out anyone in particular. I am not only referring to the medical staff but to everyone, from consultants to nurses to those who cleaned the floor. What particularly impressed me was that I could see no evidence that staff have been trained to trot out meaningless statements (e.g. “have a nice day”). Each one was, as I say, polite, caring and helpful, but in their own individual manner.
What could be improved
I can imagine that if I had paid privately I could have had the operation performed a little quicker, and perhaps had a pretty picture on the wall. I cannot believe that I would have anything better to say about the staff or the quality of medical care.
I am sorry to see some of the negative comments from others. I believe that the proportion of dissatisfied patients who make comments is greater than the proportion of satisfied patients who make comments.
"I would like take this opportunity ..."
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
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