"I attended an over booked outpatient ..."
About: Southampton General Hospital Southampton General Hospital Southampton SO16 6YD
Posted via nhs.uk
What I liked
I attended an over booked outpatient clinic - it was clear that the consulting staff were under pressure. An additional consultant joined the clinic in order to help with the pressure.
His attention was outstanding and I appreciated the fact he asked staff who were already under pressure to fit me in and perform additional investigations.
A notice board indicated the delays, and was updated, but not many patients would have realised that this was its purpose.
What could be improved
The clinic was confusing - where do you go, where do you wait, what is going on? Some members of the nursing staff seemed to wander between rooms and corridors with no purpose.
The delays in appointments affected the transport services, and one lady in a wheelchair was told that the driver had to leave as they had patient commitments elsewhere and they weren't sure what would to happen to her. She was bemused.
Do you have enough staff to cope with your demands?
A wait is inevitable, but do all your staff turn up on time to start?