"Treated wit respect by all staff ..."

About: Norfolk & Norwich University Hospital

What I liked

Treated wit respect by all staff who without fail demonstrated a high level of professionalism that inspred trust and reassurance throughout a very traumatic period

What could be improved

the food was not inspring however the staff who served it were unfailingly pleasant and cheerful. That said nobody goes to hospital for a holiday so food is of secondary impotance to care!

Anything else?

Repeated screening for MRSA and ward areas that were continually cleaned reduced the fear of hospital acquired infections.

The dedication of the emergency team and the level of resources that were mobilised for my emergency surgery was quite astonishing on a sunday afternoon!

Story from nhs.uk


Response from Norfolk & Norwich University Hospital 10 years ago
Norfolk & Norwich University Hospital
Submitted on 09/07/2010 at 13:48
Published on nhs.uk on 25/07/2010 at 20:38

Thanks very much for taking the time to let us know how you found the care we provided and that you were treated with respect and professionalism through a traumatic period. Pleased to hear you found the ward areas clean and the MRSA screening reassuring. We will pass on the feedback about the food to the catering team.

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