"Nurses Were Prompt"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk
What I liked
Nurses Were Prompt
What could be improved
Could have been put in the picture about delays
I arrived at russells hall outpatients department 6th july 2010 at 5.30pm for an appiontment at 5.55 pm. At 7pm i went to appointment desk and said i couldnt wait any longer as a patient who had 5.30 appointment was only just going in and there was another one before me so i said can i rebook when there is someone to see me. All it says on my appointment is there may be a delay if i had to have tests before hand but nothing about the possible wait of around 2hrs for the actual appointment itself. One Woman had been waiting since 4.30 and they were calling people in with later appointments.