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"Feeling underminded by recovery college peer leader"

About: Community mental health services / Recovery College

(as a service user),

Although most of my experiences at the recovery college have been positive I had an extremely negative experience today, the course that I attended was not what it was advertised to be but I decided to stay anyway.

A short time into the course we had to read out some notes that we'd made: I shared some very sensitive information about the trauma that I'd suffered in childhood due to witnessing sexual abuse. I felt that one of the peer trainers was very disrespectful and dismissive about what I'd disclosed. When I told them that this trauma has a lasting impact on myself and my family they again undermined and belittled my experiences.

Multiple sarcastic comments were directed at me by this peer trainer and they burst out laughing with a mocking attitude whilst looking around for encouragement from others in the room. The other peer trainer looked very uncomfortable while this was going on but said nothing. I wanted to say something but I'd already got to the point where I was sick of being interrupted by the peer trainer who often spoke over people. I have an emotionally unstable personality disorder and become choked when people shout over me. Usually when I do these courses the students have the opportunity to contribute but student participation was noticeably absent on this occasion.

The peer trainer insisted that we all put our mobile phones on silent but refused to comply with this rule themselves and when their phone started beeping they brazenly started texting back.

I came out of that room feeling much worse than when I went in and it's unlikely that I will do anymore recovery college courses ever again and this isn't the first time I've felt invalidated by mental health workers and I'm sure it won't be the last.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 6 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 19/06/2017 at 14:17
Published on Care Opinion at 14:22


My name is Jane and I am one of the Experience and Governance Leads for the Trust. I was very saddened and disappointed to read of the difficult time you have had at the Recovery College but would like to thank you for taking the time to share this negative experience with us.

I am sorry that you left the session feeling worse than when you went in; as I am sure you are aware courses at the Recovery College should be about hope and recovery and you clearly did not find this to be the case. Your concerns have been passed onto the manager of the college, Mr J Coutinho, and he would be happy to discuss this incident with you further. If you would like to speak to him then he can be reached on 020 3513 5464. Mr Coutinho has told me he will be happy to meet with you, either with or without the trainers you have referred to.

Alternately, if you wish to make a formal complaint you can do so by contacting the Trust Complaints Department, either by emailing complaints@swlstg-tr.nhs.uk or by telephone on 0203 513 6150.

Once again, I am very sorry for the negative experience you have had and look forward to hearing from you further.

Kind regards

Jane

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