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Why did I wait 24 hours for essential treatment?

Posted By EmAy

"Why did I wait 24 hours for essential treatment?"

About: Heartlands Hospital / Cardiology

(as the patient),

Had a heart attack on a Sunday morning and was in ward an hour later, taken there in an ambulance. Feel unlucky to have heart attack on Sunday. I got only paracetamol for pain and I don't know why it took so long to get the life saving treatment on Monday almost after 24 hours later.

Now I have been told that my heart has been damaged due to that attack. I think there was a lack of patient care and doctor seemed not interested  in caring me for me.

I am now struggling with panic attacks and anxiety is at its peak. My life is totally ruined. I believe if I was given those injections on Sunday it would have saved my heart.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 15/06/2017 at 11:53
Published on Care Opinion at 13:10

Dear EmAy

Thank you for your post regarding your recent patient experience in Cardiology Services at Heartlands Hospital.

I am extremely concerned and disappointed to read your post and would very much like the opportunity to examine your patient journey and events you describe in your care. I am so sorry to learn that you feel there is a lack of care, and that the doctor did not seem interested in caring for you.

Can I please ask you to contact me directly so that I can obtain some more information and investigate further?

I would be most grateful and can be contacted on 0121 424 0808 (9am - 3.30pm Monday to Friday, with a voicemail service in operation at all other times) or by email:

marie.helebert@nhs.net

Alternatively, if you are still an inpatient in hospital, I would be more than happy to come and visit you on the ward to discuss your concerns in person; but only if you are feeling up to it as I appreciate that you have suffered a very recent cardiac event and I would not want to cause any additional upset or distress to you.

I look forward to hearing from you at your convenience. Once again thank you for your post; patient experience is extremely important to us.

With kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by EmAy (the patient)

Hello,

More then three months now. I feel a bit worried also that after giving my view here I will be always treated as culprit of writing a view and wont get proper attention from any doctor. Had this experience a week ago.Won't write anything about that.

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 20/09/2017 at 16:46
Published on Care Opinion at 16:49

Dear EmAy


Thank you for your additional post, and my apologies for any delay in providing a response to your email contact with me.

Please be assured that you will not be viewed as any kind of culprit, nor will or should your continued treatment be prejudiced in any way on the basis that you have raised a concern via Patient Services.

We have previously communicated by email, please do email me again with the further details of your latest experience and I assure you I will investigate this and provide you with a full update at my earliest convenience, I am sorry for any continued distress caused to you, and look forward to hearing from you at your earliest convenience.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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