"I was referred by my GP as an ..."

About: Northern General Hospital

What I liked

I was referred by my GP as an emergency: I was seen promptly in A&E and then admitted to a ward on Vickers. I hadn't been in hospital for some years and I was pleasantly surprised by how clean the ward was and how good the food was! The medical staff were friendly and professional and took time to explain every aspect of my treatment and the nurses went out of their way to make sure I was comfortable. The ward seemed to be well-run with good communication between the staff.

What could be improved

I was sent for two ultrasound scans (arranged by ward staff) and that department seemed to be in another hospital as far as looking after patients went. I, and a number of other patients, were left waiting in a busy corridor for hours with no information and nothing to eat or drink. When I was finally seen the member of staff was curt and dismissive.

After I'd had the first scan, I was told they'd run out of time to do the second and I was sent back to the ward! Since by that point it was clear I was in no danger of imminent death, I discharged myself rather than spend another day waiting in a corridor.

Parking is an absolute joke - there's nowhere near enough of it and it's expensive. People who are already ill/in pain do not need the stress of circling the car parks in the hope that a space might appear

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Response from Northern General Hospital 10 years ago
Northern General Hospital
Submitted on 02/08/2010 at 09:23
Published on nhs.uk on 03/08/2010 at 04:00

Thank you for taking the time to leave us feedback on your recent hospital stay. We are pleased to hear that cleanliness, food and communication from staff met with your expectations.

We are very sorry to hear of the delays whilst waiting for a scan and also the diffculty you expereince when looking for somewhere to park. Please contact the Patient Services Team on 0114 271 2400 or email PST@sth.nhs.uk if you would like us to look into these matters for you and provide you with a thorough response.

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