"Croydon University Hospital - Dermatology"

I was referred to the derm department from my GP in order to be put on medication for my skin. The dermatologist was very friendly and I had to come in every 1-2 months to get another prescription regarding my medication and to have a check up of my skin to see improvements. However, I was told I had to wait for a letter to tell me when my next appointment was. I have so far have had 2 appointments since Feb, and I have had to always called the receptionist up to get an appointment. When the receptionist asked for my details, the receptionist goes there is no appointments down under your details - where I was like totally annoyed at these receptionists are as they were meant to book me and appointment and send it through the post as I needed to be seeing my dermatologist for the duration of 6 months. The receptionist was totally confused over the phone when I asked the receptionist that I needed an appointment asap as I am on daily medication and have run out! The receptionist gave me an appointment two weeks from then which I was totally not happy about!

This was the second/third time I had to call them up for reminding them to give me an appointment.