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Opal House

Story from nhs.uk

"Opal House"

About: Wythenshawe Hospital / Older people's healthcare

My elderly mother was a patient at Opal House for 4 weeks.

She was very frail and infirm on entry.

I wish to praise and thank the staff at Opal House for the care, compassion and kindness that they gave to my mother .

They were patient with and understanding of her difficulties and unfailingly polite and cheerful.

She could not have received better care.

In visiting her I had the opportunity to observe staff interacting with other patients and noted that they treated all the patients with respect and dignity. I cannot thank them enough and hope that the important work they do with the elderly is recognised within the hospital.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 03/01/2018 at 09:22
Published on Care Opinion at 11:07

Thank you for taking the time to post your kind feedback via the NHS Choices website. We were pleased to read that you had a positive experience of your mothers care at Opal House. We were especially pleased to read that you felt that your mother was shown compassion and kindness during her stay. We understand the importance of knowing that your loved one will receive a high standard of care and be treated with respect and dignity is paramount and we were very pleased that the efforts of our staff reflected these values. It is always good to receive feedback which highlight the hard work and dedication of our staff. We will pass your feedback on to the Deputy Head of Nursing so that it can be shared with the wider team.

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 03/01/2018 at 09:23
Published on nhs.uk on 23/02/2019 at 18:05

Thank you for taking the time to post your kind feedback via the NHS Choices website. We were pleased to read that you had a positive experience of your mothers care at Opal House. We were especially pleased to read that you felt that your mother was shown compassion and kindness during her stay. We understand the importance of knowing that your loved one will receive a high standard of care and be treated with respect and dignity is paramount and we were very pleased that the efforts of our staff reflected these values. It is always good to receive feedback which highlight the hard work and dedication of our staff. We will pass your feedback on to the Deputy Head of Nursing so that it can be shared with the wider team.

The Patient Experience Team.

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