About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
Posted via nhs.uk
What I liked
What could be improved
When you finally get through to a switchboard operator, they are rude, hurry you and can be heard huffing and puffing when trying to explain what you want as the automated service didn't recognise what I was asking.
Not all of us are of an age that we understand technology and need personal service. I even asked to speak to the supervisor and was cut off !
When visiting my husband in his ward, the nurses said he wasnt their even though the admissions office said he was. I then went back down to the ground floor to be told that I did go to the correct floor. So up I went up again and again was told no husband. I insisted to speak to a Sister at which point I was told "don't get stroppy otherwise I will call security"
Eventually they found out that he was on their ward after all.
Really poor service all around. I am not ever going to let me or my husband ever go into their again.
And please get rid of that awful automated telephone system and employ some courteous operators !